US LED offers products and services aimed at developing strong partnerships with our customers. After consulting with our distributors and the sign companies using our products, it became clear that our product quality and very low failure rate over almost two decades deserved a longer warranty. So, we developed the best product warranty in the sign lighting market, the new 7-Year sign lighting product warranty.
The program covers module replacement and labor, up to $500 per site, for seven years. And, if the modules and drivers are purchased as a system, the LED drivers are covered for 5 years for up to $150 per location. And making warranty claims has never been easier; simply contact the US LED Warranty Center on the US LED website within 30 days of installation to start the process. There, you access your account, register new sites, make claims, and check the status of any pending claims, all in one place and completed with a few keystrokes.
With some companies, even after submitting a claim, you must jump through hoops to ensure their follow-through. That’s not the case with US LED. After your claim is submitted, you’ll be asked to ship the defective product to US LED with the provided RMA number on the product box. Once the product is verified as defective and the claim is confirmed, US LED will issue your sign company a credit with the distributor of choice for replacement products and labor, where applicable.
This program was designed and implemented with our customers’ satisfaction in mind. We want every buyer to rest easy knowing that their products and drivers are covered. US LED introduced this new warranty with confidence, knowing our outstanding products deserve a superior warranty. Our company recognizes that as technology progresses, and the market expands, having a market-leading warranty is a meaningful differentiator, something of value that engenders customer trust. That’s why we added to our superior technology, not settling for “good enough.” Not all products have that confidence.
We continue to improve our products and services and now we have introduced the best warranty in the business. We want to not just win your business but keep your trust over time. With L70 lifetimes on some products at an unparalleled 200,000 hours, US LED continues to set new standards of performance. Coupled with our new 7-Year Warranty, you can know you are receiving the best value for your sign lighting dollar.
We welcome your comments and suggestions on how to make US LED the company with whom you prefer to do business. To contact us or learn more about US LED, visit us online today!